Firestone Complete Auto Care is a full-service auto maintenance and repair shop offering a large and affordable selection of tires, convenient hours & locations for car repair, tire replacement, brake services, auto tune ups, radiator repair, car batteries and more. We've been providing the right solutions since 1926, one customer at a time. Our teams of professionals understand cars and they understand the people who drive them. We use advanced technology and offer quality products from brands you trust - all of which add up to a total car care experience.

Click to Schedule Your Appointment Now!

External LinkSchedule Appointment

Coupons (2)

 
Hi there!
Rate this business!
First-classBetter than mostAbout what I expectedNot the worst...Disappointing
Click to Rate

Reviews

AS
Al S.

10/31/2012

Provided by YP.com
On 7-14-12 I took my car in to...

On 7-14-12 I took my car in to Firestone at 180 n 3rd st cols. Oh. For a rotation and oil change. They damaged the front fender with the car lift (which I have pictures of), then marked on the paper that there was damage. Well, they would know, they caused the damage. Check your car first before going here, take pictures! Nothing else could have caused that low of body damage!

Then they put a lug nut on crooked ( which I still have the lug and nut) and when I went to take it off the stud broke. I showed the manager the crooked lug on the broken stud and he tried to blame it on age of lug.



Then they rotated the tires and put a round about tire from the rear on the front but said nothing about a round about tire. This after I had an alignment in April 2012.



So then on 8-19-12 I took my car to the Firestone on E. broad st. cols. Oh. For an alignment, inspection and belt change. This is when they told me that my tire was rounded about and that I needed a front tie rod. (Which my mechanic said was not need) then they me they could not do the alignment with a bad tire and because it needed a tie rod.



So now I have a bad tire that should have had 30,000 more miles, a damaged fender and a broken lug bolt.



Not sure why no one caught the tire problem on 4-12-12 when they did another rotation. I am very upset and thinking that I should just give up on Firestone all together.



Firestone claim office denied any wrong doing and twisted the inspectors wording and denied everything but tire stud. They denied that the round about tire was due to failed alignment and called it normal ware. I have been with Firestone for 20 plus years, but today, no more!

More Business Info

Whatever You Drive, Drive A Firestone

Hours
Regular Hours
Mon - Fri:
Sat:
SunClosed
Extra Phones

Fax: 614-224-5496

TollFree: 800-997-9115

Call Us: 800-997-9115

Services/Products
Tires, Batteries, Brakes, Oil Change, Alignment, A/C Service, Air Filters, Alternators, Auto Heating & Cooling Services, Brake Pads, Brake Services, Bridgestone Tires, Car Auto Batteries, Car Auto Inspections, Car Auto Maintenance, Car Auto Wiring, Climate Controls, Cooling System Parts, Disc Brakes, Engine Repair, Engine Services, Engine Tune-Up, Firestone Tires, Ignitions, Minor Repairs, Radiator Service, Radiators Repair Services, Rotors, Spark Plugs, Starters & Ignitions, Starting & Charging Services, Steering & Suspension Services, Tire Repair Services, Tires Service, Transmission Service, Tune-Ups, Vehicle Inspection, Vehicle Maintenance, Wheels, and All Other Auto Services. Call or visit us today!
Brands
Firestone, Firestone Complete Auto Care, Firestone Fleet Care, Bridgestone, Tires Plus, Hibdon Tires Plus, Wheel Works
Payment method
master card, amex, visa, discover
Neighborhoods
Downtown Columbus, Uptown District
Other Emails

Social Links
Categories
Auto Repair & Service, Auto Oil & Lube, Automobile Air Conditioning Equipment-Service & Repair, Automobile Diagnostic Service, Automobile Parts & Supplies, Automotive Tune Up Service, Brake Repair, Mufflers & Exhaust Systems, Tire Dealers, Wheel Alignment-Frame & Axle Servicing-Automotive
Other Information

Emergency Service: No

Express Maintenance: Yes

Fleet Services: No

Free Estimates: Yes

Parts Available: No

Rental Cars Available: No

Road Side Assistance: No

Shuttle Service: No

Towing: No

Wi-Fi: No

Banner