Oklahoma Natural Gas, founded in 1906, is the cornerstone of one of the oldest corporations in Oklahoma. The history of Oklahoma Natural Gas and its parent company, ONEOK, is closely aligned with the history of the state. Its business is supplying energy that improves the quality of life and helps companies thrive and grow. The industry is evolving. There is greater competition and greater customer choice. These changes will yield exciting new opportunities to serve the customers who have trusted Oklahoma Natural Gas for generations as their reliable source of natural gas. Oklahoma Natural Gas serves approximately 800,047 residential, commercial and industrial customers in Oklahoma. The company has affiliates that operate transmission and gathering operations in Oklahoma that include 2,348 miles of pipeline and five strategically-located underground storage facilities, also located in Oklahoma.
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Reviews

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Susan S.

02/20/2014

Provided by YP.com

Very bad service, treat customer without respection.
They told my husband they will call me to schedule appointment. Instead they called me and order me to be home in 30minutes. I told him I worked 30miles away from my house, it will take 40 minutes for me to drive home. After I arrived home, he already left,. The supervisor told me they can't schedule appointment for me, they will notice me when they are on my road and they can't wait. Dear Oklahoma Nutural Gas, Do you know I have job need to do? Do you know I have to reschedule all my other business to follow your order. You even can't call me ahead? You are really super power master.

KC
Kathy C.

11/12/2014

Provided by YPmobile
ong is too expensive for the working class

DO NOT get an apt or house in Oklahoma with gas utilities unless you truly can afford to pay whatever amt of money. Yes their customer service is awful. F is their grade. Just get total electrical unit. Please stay away from ONG and save yourselves!

JX
Jack X.

04/14/2014

Provided by YP.com

Same experience as Susan. Horrible customer service. Very disrespectful, rude, and impatient. They are you're only choice for gas service so what can you do? nothing! and they know this! They take the extra step to make your life miserable and make sure you stay that way. They use unknown caller IDs which will make a lot of phones not ring when they're calling. They let the phone ring ones and hang up, if you can't catch them during that few seconds when they call, they consider it "you didn't pick up" and cancel the appointment on you. I tried to call back and tell them to put a note in there where if my phone didn't ring to have them just come over, they refused. They won't do anything for their customer even if it's just putting a simple note in for the technician to just go to the property!! I told them I took off work to wait on the technician and they still wouldn't do it. "It's either call or go, you can't have both". At my job time is very valuable and ALL I wanted was to have them call me before they come that way I have a guess at how much time I need away from the office and they can't do it!?! Very frustrating experience from the get go. From set up they told me the previous owner still had the gas on and they didn't have to turn it off just transfer, moments after we hang up they call me back saying the technician TURNED OFF MY GAS during our call so they'll have to SCHEDULE HIM AGAIN to come by and DO A SAFETY CHECK because it's regulation. Thus, the start of our nightmare trying to get on this technician's schedule to come. Extremely frustrating! Terrible customer service! They absolutely REFUSE TO HELP YOU

More Business Info

Hours
Regular Hours
Mon - Fri:
SatClosed
Extra Phones

Fax: 405-272-7779

Customer Service: 800-664-5463

Payment method
visa, mastercard, debit
Neighborhoods
Business District, Central Oklahoma City, Downtown Oklahoma City
AKA

Oklahoma Natural Gas Company

Category
Utility Companies
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