Alex's Cleaning Service

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My biggest disappointment concerning ACS is their inability to resolve customer concerns.

I found the concept of a deep cleaning 2-3 times a year very appealing so hired ACS. After setting up the initial appt Fernando called a couple of times to reschedule. During one call he asked if I could ‘run home at lunch and unlock a back door’ so they could access my home. For me this was a bit un-nerving since I had not done business with them in the past. Nor was it convenient since I had meetings at work and a ‘run home’ would take approx. 1 ½ hrs.+ out of my busy schedule. Instead I worked it out to go home earlier at the end of my work day.

For the most part the service was nice and the staff was polite, but they missed some important tasks, especially considering this was a deep cleaning and I was paying accordingly; they didn’t shake out any of the rugs at the doors, missed sweeping under one entirely. They cleaned behind the refrigerator and stove but didn’t clean behind or even sweep around the living room couch and end tables. Didn’t sweep or dust the entryway and laundry room. They spent the better part of an hour cleaning a self-cleaning oven. I would have preferred they spent an hour cleaning other areas. (This might be a question they consider asking customers in the future). His response to my concerns were, “guess we can’t please everyone.”

A valuable item was accidently broken during the course of the cleaning. Initially they were accommodating but have since made the process stressful. Fernando requested I meet with him and his wife in person and, as he phrased it, the employees accused of the damages. I agreed to meet with him and his wife, but felt it unnecessary creating an awkward situation by including the additional staff members. How ACS decides to handle the situation internally I felt was none of my business. I was literally told, “I believe my employees have the right to defend themselves and face their accuser.” I reiterated that I would be happy to meet with him and his wife. I have not heard from ACS since…..