Austin Urban Veterinary Center

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CLOSED NOW - Opens at 7:00am

I was told by the management "never to set foot" in the Vet Center again today, because I questioned a disingenuous policy of the business. The policy of Austin Urban Vet Center is to deny medication requests from online companies that offer the same product at much more competitive pricing. My medication request was initially denied (for the second time) because according to them, 1800PetMeds is not from a "trusted source" and has a "placebo effect" meaning it's non-effective. 1800PetMeds has FDA/EPA approval, and it has certification through the National Board of Pharmacy. But according to the management, that isn't good enough. I personally, have never had a problem with any medications from 1800PETMEDS.



I explained to them that they are violating federal consumer protection laws and indirectly slandering another business. A consumer has the right to choose who they do business with, but it apparently doesn't matter to them. Under duress, they eventually agreed to filling the medication request, but Austin Urban Vet could offer no plausible explanation or evidence supporting their accusations. It's quite apparent why they take this position, and it's for the almighty dollar. Fellow consumers, I recommend that you do not do business with Austin Urban Vet Center, it doesn't appear to be trustworthy. If you question their policies, you may be banned as well and it will be a waste of your time.



On a separate note - The level of care is satisfactory, but overpriced.

VERY helpful with information that I was requiring about THANK YOU