Hendrick Motors of Charlotte

Write a Review704-535-6400

OPEN NOW - Closes at 7:00pm

Absolutely a fantastic experience being greeted as I was dropped off from the Uber driver I came here to browse cars as I needed one pretty soon. A gentleman (Rakesh) approached me within moments of my arrival. I didn't get bombarded with sales tactics or questions. It felt as if I were chatting with an acquaintance about my life. We spoke about family work and what I like about my previous cars. I ended up spilling my pain points on what I didn't like as well. It was very easy purchasing the car from him. I left with new tag within 90 minutes of my arrival. I knew I wanted a Mercedes Benz e class and I'm excited to drive it

brought my car in for a wheel alignment was no sure what was wrong with it. I’m not from NC so I googled for a Mercedes benz dealership and the Hendrick on independence Blvd was closest to me. I came in to front desk and Rakesh assisted me. He took my keys introduced me to the service advisor pulled my car into service bay and walked me thru the process. I had some work to do so he let me use the desk next to his as it was empty to do my work. He got me coffee and it made my day. The wait was not long at all given I didn’t have an appointment. He even said he’d buy my car from me and put me in a new car, very good sales strategy btw.

I came in to the Hendrick Benz dealer with my 21 month old 5 and 7 yr old and wife car shopping. Basically looking for more information on an EV and E class. i met with Rakesh who was very good at answering my questions. he presented me with out the door lease and finance options. i still had to disucss with my wife before we commit. The level of service was great and got more information on the cars than expected. i may be an EV driver soon.

Never could figure out why my phone only works for phone calls and not music when i connect to bluetooth. i disonnected and reconnected it over and over. Went in to see the guy who sold me the car Rakesh, and he sat with me and showed me that i only had the phone connected and not media. literally it was that easy and i lost so much drive time with my music playlist. i very much appreciate the help!

Did not know how to build out or spec my car online. i struggled with it on the website. So i came into the Hendrick Motors of Charlotte Benz Dealership. I met Rakesh who sat with me went thru a whole pDf andi selected trims, packages, safety stuff, and wheelsetc. At the end I saw the price and because it was an Ev i got like 7K in savings on a lease. Couldnt believ how much cheaper it was to do it this way than to buy. i put down my deposit and just got my car delivered to me. Ah-mazin' experience!

want to hear a true story. I’m buying a Mercedes benz I’m committed by making my deposit. Based on my experience with the gentleman at the dealership (not saying what dealership or who) I was disenchanted and I left. I didn’t cancel the purchase I just left I went straight to Hendrick motors of Charlotte met Rakesh who just showed me the car I was interested I. With such enthusiasm and genuinely answered questions no ego no attitude i said I’d be back to buy the car after the weekend but wanted to handle all paperwork so I can drop payment off when I come to collect. It was such a pleasure and I got my deposit returns from the other dealership.

I actually bought my car from a used car dealership an E300. i needed some accessories for it. I dropped by the Hendrick Mercedes dealership on Independence to inquire about what accessories are made for my car. Rakesh assisted me with the whole process. I have the night package on the car. i added a lip on the trunk in black which had to be order and painted and he said he will assist in managing the timeframe and expectancy on it. He showed me value in the rubber mats which are far better than fabric mats which degrade over time. I picked up a bottle of the concentrated windshield washer fluid, definitely the best solution made for windshields. very effective. The rubber mats and windshield washer fluid are must haves for any car trust me.

Shopping around for a new car lately. Have been considering the Tesla model 3 the BMW 3 series and the Mercedes-Benz c300. So much research online looking over reviews and car video reviews on how each car differs. The Tesla focuses on performance and tech and maintains am minimalist design throughout the car, with lower quality materials used, from seats to dash and center console all very "plasticky" and not quite luxurious. BMW has always stood for driving performance but i found that they have lacked in their tech and kept their exterior design fairly the same over the past few generations. Rakesh at Mercedes-Benz helped me confirm my thoughts when he presented the new Mercedes-Benz c300. BTW is stunning! truly revamped design and more tech than any of the competitors. I mean Tesla has some games and Netflix really which can be viewed as a gimmick. Thoroughly impressed with level of service that Hendrick Mercedes offers. The quality of the Mercedes-Benz c 300 is unrivaled luxury. The driving experience is truly a dream, unbelievable power from it

I am a school bus driver, always noticed at drop off all the Mercedes-Benz lined up in the drop off lane. Never knew the price of these cars but knew they were costly. But why? On Saturday my day off, made my way to Benz dealer on Independence. had a chat with Rakesh about my interest in the car. He spoke to me about the history of the car and suggested a test drive. I am finally able to see what's all the hype about. the weather was a bit overcast, but had not rained yet but was getting dark. I wanted to see the e300 its a midsize car just big enough for my family. The minute i got in the car the lights caught my attention. It was unreal, how elegant it was. Took it for a test drive and it did not disappoint. Rakesh showed me all the features that came with the car and how useful and safe they are. so i did not end up buying that particular one we drove but i bought a CPO e300 which was basically the same thing for a lower price and more warranty coverage. I was sold.

I always had mediocre credit to bad credit. Been to other dealerships to buy a car and got turned down. Never a good experience always got credit shamed. i was referred to see Rakesh at Mercedes-Benz on Independence the Hendrick dealership. No stress in anyway, literally wanted to just get into a car, but a good one, a German one. He showed ma used 2017 c class that was around my budget low 20s and got right to business. i filled out the credit app at his desk. he help guide me through it to make sure it was done properly. He kept going back and forth to the managers desk and another office, but gave me his cell so i can text him if i needed anything while he worked for me. after about 10min he returned explained he sent the car to detail and gas up and to follow him to the office where we can get the final decision. I did not have money to put down either. But low and behold, I got approved!!! Payment was around where i needed it to be and he told me just try to pay a little more each month to bring down the principal. Apparently that dealership works with many banks and will try their best to get you approved. Im going to buy every car from them forver from now on.

Just going to be real quick dropping this review on my experience at Hendrick Benz. Rakesh went above and beyond to help my mother understand how to work the screen in her car, connect her phone etc. I dont have patience for that and get frustrated when I show her how to use the TV remote, the laptop or even her phone. But this guy came though and made my life easier.

Had to get a car for my kid, heading out to college. came to see Rakesh at Hendrick Motors. We looked at C-Class only. The new C Class looks great but slightly more in price than previous year's model. Main difference is the screen is bigger and it offers apple car play wirelessly. My kid always had a holder for their phone suctioned to the windshield and i found it always blocked my vision when i drove the car. So Rakesh showed value in having the wireless capability and that is what sold me on the car. Other than that she was getting the older model. I look at safety first and i made my decision to reflect.

Get the tire and wheel protection!! Definitely worth it. the sales person Rakesh had mentioned he always gets GAP, tire and wheel and car care when buying any car. just for peace of mind I always disregarded those fluffer add ons before. but I actually hit an object in the road and destroyed my wheels and blew tires on I-77. I got all my tires and wheels replaced no questions asked. Trust me get them you'll thank me later.

I have worked with many dealerships before. Customer complaints come with the territory. My deal is how they handle the complaints. Just have an organized system or something in place to move the issue along a resolution path. this is why customers take their complaints public to social media sites. I want to say what a smooth proces and experience I have had with Hendrick Motors. i kept an open form of communication with my sales rep Rakesh via text. even though i would get regular calls from him over time. When any issue appeared I shot a text over. He keeps me in the loop with any open recalls and open communication with the service advisor as well. truly refreshing experience.

This is the best Mercedes dealer in the area! Trust me, I’ve visited all of them. The team at this location makes it worth the extra miles that I drive to visit them! The people here really care and take the time to explain things and do all that they can to save you time and money!

The team at this dealership is second to none! Everyone is so friendly and helpful from the moment you walk in until the moment that you leave. I particularly like they way they offer snacks and beverages- it comes in handy for a mom with small children. This will be my go-to service center from now on!

Every time I visit this dealership, I’m surprised and delighted by the staff so are among the most friendly I’ve ever met. My most recent visit was my third purchase. Proud to me a member of the hendrick family

On December 31, 2013 I called Mercedes Benz of Charlotte on Independence Blvd. and spoke with Sara Miller. I told Ms. Miller what kind of car I was wanting , my current lease payment, my payment range and the fact that I would have to drive an hour and a half to their dealership. Ms. Miller put me on hold to talk to her manager Jason Hilton. When she returned on the line, Ms. Miller assured me that what I was wanting was possible. Ms Miller made me an appointment on Dec 31, 2013 at 6:30pm and assured me that they would be waiting with most of the paperwork started. She told me that if the car was sold before my appointment she would call me and let me know. When I arrived for my appointment, Ms. Miller and Jason Hilton had already left for the day. My name was indeed on the appointment book, but the staff had no clue who I was or how far I had to drive. No paperwork had been started. They just sent over the next available salesperson. This person informed me that the car I was wanting had been sold and in fact all of the model cars I was interested in had been sold. The payment the salesperson offered was $200/month more than was previously agreed upon with Jason and Sara earlier in the day. I was very disappointed and upset for wasting the 3 hours of driving time not to mention the 147 miles I put on my current vehicle. Two days later, I spoke with Jason Hilton who apologized for dropping the ball. They were just too busy for me that day. He was bragging about the 20 cars they had sold that day. Worst experience I have ever had with a dealership. Seems to me with Mercedes you are just a number, not a customer.