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Reviews

PC
Paying C.

04/26/2014

Provided by YP.com

After reading this company's reviews online, I called the owner, Lorenzo, to install a fuel pump on a 1996 crown vic. I told him we used a mobile mechanic last year to install a fuel pump on my son's car, and the gas gauge stopped working after they installed the pump. Lorenzo assured me he knew how to install a fuel pump without affecting the gas gauge. We agreed on 10:00 am,4/24/13. he was 10 minutes early, very polite and had purchased the part I needed. It took him about an hour and 15 min to installed the fuel pump. I paid him $100/pump +$100/labor. The car ran fine, unfortunately, the gas gauge stopped working and my "low fuel" light worked intermittently. I called Lorenzo back, told him the problem and he refused to accept responsibility. He said it must have been like that before he worked on the car. I called another mechanic to fix it; he said the arm got stuck, he stated it's a common problem while installing a fuel pump. It was a simple fix- it took him less than 20 minutes to correct. My gauge works perfectly now. I told Lorenzo I wanted 30% of the labor cost back I paid him, since I had to pay another mechanic to correct the gauge. He stated he would call me the following morning (4/25/13). I never heard back from him. While Lorenzo did a good job installing the pump, I can't give him 5 stars because of his lack to correct a simple problem and his refusal to accept responsibility for the mistake. (we all make them). I was not going to hold it against him; I just wanted him to leave the car in the same condition he found it in, not worse condition. If someone else has a similar problem, I would recommend, Ronnie @ (704)777-4419.

More Business Info

AFFORDABLE. CERTIFIED. FAST. HONEST.

Hours
Regular Hours
Mon - Sun:
Payment method
cash only
Location
CHARLOTTE AND SUROUNDING AREAS
Amenities
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Accreditation

N/A

Associations
Charlotte, auto parts, auto service, car parts, accessories, car maintenance, Auto Repair, auto, repair, charlotte, Area charlotte, ACDelco, affordable, free diagnostic, same day service, mobile, mobile mechanic, mechanic, mechanics, fast service, speedy, fast, quality, quality work, no delay, quick response, quick, certified, certified mechanic, ase certified, mechanics in Charlotte, Charlotte mechanics reviews, mechanics locations, Best Charlotte mechanic, charlotte location, charlotte area, charlotte mobile mechanic, charlotte mobile, mobile mechanic, charlotte expert technicians, professional mechanic, certified ase, full service mechanic shop, mechanic shop, charlotte auto repair shop, auto repair shop, charlotte repair shop, auto shop, low price, guaranteed, fixed quote, free quote, automotive mechanic technician, automotive mechanic,
Categories
Auto Repair & Service, Automobile Diagnostic Service, Automobile Electric Service, Automotive Tune Up Service, Brake Repair
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