Mule Skinner Boots

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Great place and people. Most definitely the nicest people. I bought a pair of boots, got them home and decided I wanted a wide boot instead, they let me ship boots back and trade them for a wide pair and didn't even charge me return shipping. Excellent place and will go back even if it is almost a 3 hour drive. Thank you mule skinner boots.

Twice I have been here, faced with the rudeness of the man who runs this place. Twice I have come in here, the second time against my better judgement. I am a woman carpenter who needs boots in a 7-7.5 mens size. The majority of stores do not carry this size in a mens work boot, and thus I am normally faced with the need to purchase online.For this boot purchase, I wanted to buy a Chippewa's USA made boot. I came in and explained that I could only find my size online, but however I wanted to purchase an American made boot from a local shop. So, was he able to special order my size?All he seemed to hear was the word "online" and his service as a professional turned south. He explained that he could not help me, and that I should simply purchase the boot online if that was what I was going to do (which, I do not wish to purchase the boot online but rather purchase local). Once again I explained I did not want to buy it online, however he cut me off by explaining he was not able to help me. He repeatedly contradicted himself by saying "I can special order your size" and then "I cannot special order your size."I left feeling not only frustrated, but baffled why a small shop like this didn't want my money (I was planning on spending around $250 today). He ended by saying that he'd rather have me purchase a boot somewhere else and be disappointed in the size rather than special order the boot through his shop and be disappointed. Firstly, I know my size in Chippewa and would not be disappointed, and secondly, is this how people run a business? By telling them to purchase things online if they don't have the correct size in stock?Even though I left in a state of complete confusion, it is clear that there won't be a third time that I set foot into this shop. Perhaps because I'm not a regular in his shop, or perhaps because I am a woman buying mens shoes, I was unworthy of any professionalism.

5 star for service and old fashion care of customers. They go out of their way to find and fit your feet no matter your problem they fix it. They spend xtra care to great events through out the year. A fantastic plus for all of Chelsea and proud they are here in Michigan. I'd drive any time for the quality!