Great Bridge Muffler and Brake

Write a Review757-548-3572

OPEN NOW - Closes at 5:30pm

I have been coming here for years for inspections but today they lost a customer. I took my truck in to get it inspected and the mechanic comes out into the waiting room and wants to know who's truck it is, I said its mine, he says I'm not going to pass it with whatever you got going on in your brakes. Loud as he could be with other customers in the room. I asked what's wrong with it he says I don't know, cant you feel it? I don't know what you got going on but I'm gonna fail it. He said he hadn't talked the sticker off yet I told him to bring it back around. He did so and got out and walked inside without even speaking a word to me. Completely unprofessional and rude and not what I have come to expect from this place. I've had several inspection from this place before and would have rated 5 stars easily, the way I feel now I wouldn't give 1 star if it was an option. We won't be coming back there.

Honest, friendly, and reliable. I can't recommend these folks highly enough. They have given us fantastic service for both regular maintenance and for when things surprised us (09 Civic, 12 Prius, and 05 Saturn). Timely and helpful, they have always given us realistic and reliable quotes and been straight up about when to fix and when to replace. Excellent value and good people.

I have always taken my vehicle to dealerships for work and have spent alot of extra money. I was extremely impressed with not only the quality of service to my vehicle but with customer service as well. To make things even better I saved a lot of time and money. I would highly recommend Great Bridge Muffler to anyone that needs service done to their vehicle. Even though I live in Virginia Beach, I will drive the extra miles knowing I will leave very satisfied with the results.

This place tried to charge me $286 to install my exhaust system. They said it would cost more than usual because they had to convert my 3" pipe to 2.5". I went to Auto Muffler King in Newport News and they charged me $90 to do the same job. AVOID THIS PLACE UNLESS YOU ENJOY BEING R*&#%!