Culver Family Dentistry

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Bad experience here. These people are not transparent and dishonest.

In the beginning when I started coming here, Dr. Yuan was oddly promoting a lot of services that could be done. I didn't like doing something that seemed unnecessary so I brushed them off.
Then one day, he recommended me to fill up surface abrasions for my teeth because they had a slight potential of becoming cavities. He provided me a quote and assured me this was covered by insurance. I asked to think about it, then came back in a few weeks and confirmed with him again if it was covered, then proceeded with the filling appt.

ONE YEAR LATER - The receptionist switched to a new person. She casually brings up when I come in: Oh hey, on top of the $500 copay you paid last year, you need to now pay us an extra $500 because it turns out this isn't covered by insurance. We've been having this issue with some people.
What? They didn't tell me anything for a year... I confront Dr Yuan about this. He says he can't "keep up with all the codes and regulations" and shrugs.

This caused me to do a lot of calling, each phone call avg 40 min with my insurance company to figure things out. In the end, my claim is escalated and the insurance company flat out says this is just obviously not covered by my plan and my dentist shouldn't have recommended me to do this based on false pretense it was covered. They tell me to file a grievance with them so they can dispute with the dentist.

Not sure who to believe, but since there was already no transparency with Dr Yuan, I strongly believe there is some shadiness going on here.

I feel like these people at Culver Family Dentistry are the type to try to push you to do all these unneeded types of services, not really caring if it might be covered or not by insurance.

*Update - I got a 3rd party opinion, they would have recommended me to wait it out to see if my gums would recover, of if the abrasion actually becomes a cavity.