Vintage Security

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HORRIBLE CUSTOMER SERVICE. I have had Vintage Security for 3 years now and their customer service is just the worse. Couple of sensors went bad and I was told that the would be covered, but then it is not. Which is fine, so I try to schedule an appointment and they were trying to charge me $100 for a home visit and then $150 for a motion sensor, which is just insane. After going back an forth, I just gave up. Now I have switched to a different company and called to cancel and it couldn't be any more difficult. They charged me for the next year and it has been over a month and I am still waiting for the refund. Every time I call, they are always rude and give me the run around. Avoid at all cost, there are much better companies out there. At this point, I am paying higher just for the service and it is worth it.

Less than 2 and a half years of having Vintage, the living room motion detector decides to malfunction at 2am and then decided to beep AGAIN at 6am. I am informed that a service trip is billable. "With anything you buy there are going to be problems. If you buy a phone or a car there are going to be issues and you have to pay to fix them." Sure, if I get into a car crash or if I drop my phone, I would certainly pay for this to be fixed. But if a car can no longer drive or if a phone can no longer make phone calls within a couple years of purchase that means there is a manufacturing issue and the company should pay for that. Vintage security disagrees with that logic and is still charging me to get this fixed. If a car stops driving, why would I pay to fix it? It would most likely malfunction again and I would have to deal with bad customer service again. Any logical person would look for a more reliable car with better customer service.

Had Vintage for about 5 years. A couple years in started having problems with the power failure alert going off repeatedly (for hours or days) after a power failure. I would reset it and clear the alert then anywhere from 15 mins to 2 or 3 hours later it would go off again. Customer service kept telling me it was a user error and would walk me through how to clear an alert (help I didn't need) and would not believe me that it would go off again. When it did and I called back I would get another rep who would not believe me and would simply tell me how to clear and alert. They repeatedly refused to send a technician out. Finally after a particularly bad month of it going off in the middle of night and waking my kids up I had had enough and called to talk to customer service yet again. When they yet again told me it was a user error I cancelled. However, somehow my cancellation didn't get put in until after the start of the next billing cycle. This is not the alarm company you want. They are probably not the worst...but they are far far from the best. Go elsewhere.