White Lace and Promises

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Our first visit to WL&P was a great experience. My daughter found her dream dress on the first visit. They employees are young, cute, cheerful young ladies who make the experience a joy. Devin is a delight to work with. Unfortunately, our great service stopped after the first visit. I paid $90.00 for express shipping, and was given a delivery date from WL&P. Five months and 2 weeks later my daughters dress still had not arrived. WL&P blamed it on the manufacturer. Once her gown was in her belt/sash did not arrive; once again they blamed that on the manufacturer. Out of the blue they were able to have the belt/sash delivered in a week. When it came it was the wrong color. We ordered white and ivory is what we received. When I questioned the manager she tried to convince me it was white. When ivory is on a white dress you can tell the difference, but at this point we had been through so much with them I didn’t want to fight the battle any longer. My daughter was satisfied with her dress in the end. Despite missing bridal portraits due to an incorrect delivery date given to us. I would advise everyone NOT to shop here. It is not worth the hassle.

I can tell you I have NO idea what everyone else on here was talking about! My experience at White Lace and Promises was absolutely superb! The staff was so helpful, everyone was so professional and I would do it again in a heart beat. Their stock was the pretties that I'd seen at any shop in town, and I just can't emphasize enough that the staff was always so great.



(P.S. I don't know if maybe the girl talking about Reem Acra gown is talking about. Reem Acra only has one vendor in Tennessee and that's a store in Nashville. Believe me, I tried to find someone closer!)