Opulent Auto Detail

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After I left the review below Robert, the owner contacted me and wanted to make things right so I might amend my negative review. I agreed to have him come back out today, October 23rd to redo the detail work....EXCEPT HE NO SHOWED ME. So, I stand behind my original review which is posted below.



I would never do business with Opulent Auto Detail again. I've advised all my neighbors and friends to also steer clear of Opulent. The work is terrible. Not only are they very difficult to schedule an appointment with, they cancelled at the last minute and then said they no longer offered weekend appointments. Three months after contacting them for services (services that were prepaid via Living Social) my detail was finally completed. Yes, it took them three months to provide the service and when I complained about the long wait time I didn't get a response. What I did get the day before the appointment was a text saying 'Do you still want us to come?'



Robert and the female associate are nice, but their work is less than detailed which isn't a surprise as they completed a Rejuvenate detail in just about an hour and a half on my black Suburban. The website indicates this type of detail takes 2.5-4 hours to complete. My car was pretty clean to begin with, the interior leather was supposed to be cleaned and treated, and carpets spot treated, however leather still had milk splatters and small crumbs from my 2 year old. The exterior was not any better, large streaks of wax remained, wax left on the door trim, dirt left on the vehicle and bug splatter still on the front of the vehicle. Of course, when I contacted Opulent to let them know I was unsatisfied I've been ignored. Save yourself the grief and get your vehicle detailed elsewhere.