Alert Muffler & Brake Service

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CLOSED NOW - Opens at 7:30am

Customer Intimidation



Federal Officer representing business



He said “My name is Simon. I’m a Deputy Pro Marshal. I’m a Deputy U.S. Marshal. I’m going to end up serving some papers on you” … “I talked to your roommate” … “Do you know what its about” … “About the letter that you wrote about Alert Muffler” … “not a letter” … “a complaint” … “about the service you received on your mustang”. This and more are captured in the audio recording between myself and self identified “U.S. Marshal Simon Delgado” later adding “Retired” to his title.



The recording is hosted on YouTube



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youtube(dot)com/watch?v=0xGBc_dG0W0



Titled: Alert Muffler & Brake Services|U.S.Marshal attempted customer intimidation

I always get quality service, good price and recommend Dana Thurmons work!

After my experience with this place, I would say find somewhere else to do your work. I needed a custom exhaust made for an older 4WD and had purchased some hard to find O2 sensor bungs and other parts to supply Alert with parts for the rebuild, and thought all was good when I dropped off my vehicle. I got a phone call towards the evening about the pre and post-cat placement of O2 sensors, and became concerned, because the vehicle does not operate like that. When the vehicle was "ready" I was told that the O2 sensors were not hooked up. They were installed but not hooked up. Having the O2 sensors installed correctly was a major part of the rebuild work to me,and part of the job. To make this more frustrating one of the expensive O2 bungs was welded on in a way where sensor wires are now touching the down pipe, after I had to hook up the O2 sensor myself. If you had looked for the harness you would have found them and positioned the bungs correctly. So for what we agreed on as payment, I got incomplete work, and have to spend more time and money to fix what I understood to be part of the work agreement. The work also seemed rush, I understand there was a garge and lot full of cars that needed work, but I had to save up for nearly 2 months to pay for this job, and I expected it to be done right.

This place IS THE BEST! I went over to get my car fixed (Which i was freaking out about) and the owner stopped everything that he was doing and helped me out right away! He explained everything that he was doing and told me what was wrong. I got a good break on the cost, Best Mechanic in Las Cruces, New Mexico! Highly Recommended!

They installed my Spin-Tech directional muffler backwards. It was a brand and design they aren't familiar with, but insisted that they knew more about it than the manufacturer. They also "did me a favor" and switched my Jackson Racing catalytic converter for "one with the right size inlet" and didn't give me the option to buy the new one so I could keep my old one. Chances are that the one they put in is lower quality.The sales person I spoke with WOULD NOT BUDGE on his decision when I told him I wanted the exhaust mounted the way the manufacturer specified when he called me. By the time I got to the shop to confront him in person, the work was completed, the car was already parked in their side lot and the engine was cold. I STRONGLY suspect they botched the job and made the phone call to cover their tracks.