Five Star Mazda

Write a Review478-474-3700

CLOSED NOW - Opens at 9:00am

I bought a brand new 2016 Mazda 6 GT 8/2015 Unfortunately the vehicle was totaled 11/2015. 12/2015, I dropped my warranty services, its now March 2016 & they have not handled the situation. Everyone there is more worried about making a sale as opposed to assisting customers. You get transferred to people who do not return calls. Then when you do hear from them, you get information like we sent a check to the WRONG bank?! & it was for the WRONG amount!!! Or you get information like "oh I'm sorry the 1st person didn't tell you there's cancellation fees & proration involved. I can't buy another car because they can't get this handled. No accountability & they have no process in place that's streamlined for customers. I will do everything I can to spread the word to not purchase a vehicle from them even though some people are nice. If the collective is bad, the whole business is bad. I swear to GOD I will never be affiliated with Five Star in any fashion because of this

If you value honesty and customer service, do not buy from this dealership! They lied about the value of my trade, stating that they wholesale older/higher mileage cars and send them to auction...it is now for sale on their lot! They did not apply a rebate I qualified for and lied about applying with Hyundai for the rebate to be mailed as a check to me. I have had to fax all documentation to Hyundai to try and get the rebate. Absolutely no service after the sale! Be warned...