Midas - Closed

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I purchased four performance tires from this Midas location. The installation took more than 2 hours after being told it would only take one hour. They apparently had problems removing my old tires from wheels. When they completed the install the right rear passenger tire was installed backwards and wheels covered in some type of black substance. They also damaged the front tire air pressure sensor and that took another visit and two hours of waiting. The car only had 4400 miles with dark painted wheels. When I inspected the car in the sun I noticed numerous scratches all over the wheels that were not present when I brought car in. When I brought this up to Manny the manager he denied that they did any of the damage which included scratches from the tire install machine and damage inside wheel spokes from pry bar. He did install the tire original installed backwards but nothing else. The quote they gave me showed the option for tire hazard warranty. I asked about it and was told it was not offered on the tires I was purchasing, but on the final invoice it shows that I declined this option. I found the overall service unprofessional and incompetent. I tried calling the corporate Midas office and spoke with someone who told me I would get a return call and she gave me a case number. I called Midas corporate again and was told my case would be escalated and a manager would call me back, never happened So much for the Midas Touch.....their policy of "We are a company on the move, motivated by the values that have made us a success: trust, service, reliability and the famous "customer first" commitment that built the Midas brand" is sadly not practiced at the NE 2nd Ave location or the corporate offices. Avoid them and find a competent company to give you money to.