Shell

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I have been a longime customer at the above Shell located at sw 107 ave, but on Sunday Dec 13, I encounter a very bad experience, the employee Mr. Rodriguez has a very nasty arrogant attitude, he screamed, yelled and used foul language, I made the mistake of giving him the wrong pump he took my credit card and charged me for the gasoline $15.00 and a pack of gums 1.49 so I went to pump the gas and the gas didnt come out, I went back to the gast station and he started to scream he told me "he was tired sick of people like me" always telling him the wrong pump, so I asked him if he knew that was the wrong pump why did he charged the credit card instead of correcting me with the pump, he didnt answer, I asked him for the credit he threw at me a credit card voucher which didnt show the $15.00 credit, I was in shocked I didnt realized the voucher that didnt show the credit so I asked him what ca I do because I needed the gas, so he asked me for the credit card again all this time he was yelling and stating that he had 19 years with Shell and was not "concern" with people like me, I signed the receipt and I aksed for the manager name he gave me his name Mr. Francesco Belgrini he said "go ahead" talk to him that he didnt care if I talk to OBAMA, he went on and on screaming I left the gas station, upset, nervous and shocked, People like him is what makes business "loose good customers" if he would have make it simple by telling me to change pumps from 2to pump #3 the problem would have been resolved, I was apologizing for my mistakes, he was arrogant, nasty and made my Sunday miserable.