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When they misplace packages they make you go through a lot of hassle to get nothing back from them. They are currently doing an investigation for us. They call you back from weird numbers in Mexico and if you do not answer they close the case then give you a huge hassle to reopen it. You cannot speak to the investigators directly. They lost my stuff and I can't talk to them. Awesome. Use an alternate if you have a choice.

They leave packages in the driveway for people to steal. Then when you complain they don't deliver at all but say they do. And then send the package back saying they can't deliver. Don't use them if you don't have to.