Here at Starcrest, we pride ourselves in being a leader in the cleaning industry. Great locations, facilities, and a properly trained staff allow us to provide superior customer service and amenities that are perfect for our customers' busy lifestyles. Our Mission: "Starcrest Cleaners will strive every day to earn our customer's business by providing professional quality cleaning with the best service and amenities available. We will be progressive in all areas of business while always being customer conscious to ensure your continued satisfaction through the years. We will be involved in all of our communities and look forward to growing with those communities."

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Reviews

LH
Latasha H.

10/02/2014

Provided by YP.com

hello,



I just moved around the corner from your laundry mat. We bought a house and are having renovations done to our basement, which forces us to use the laundry mat. This is the closest place seeing that it is about a mile from our house. Well we go there a lot because we have a big family (usually 2 times a week). I have the same routine and I usually see the same people. I can wash at home so I only come in to dry. I place all my clothes in the dryer (5 minutes) put them on (20 minutes) although I know it won't take that long and dump them back into the baskets (5 minutes) and I am gone. I showed up tonight at 9:40 and proceeded to do the same thing. I needed to grab a few more things out of my car, so I asked to be let out because the doors were locked upon my arrival. I was told ( you do know we are closed right) I said the sign on the door says 11, and underneath it says last load in by 9:45 which it just turned that now, I only have a little to grab out the car and I will be done here in twenty minutes. He in return says no we are closed, and I can't let you do that. One of my bags is already in there and there is still a lady washing. I would be out before she even finishes. He said no it is last load by then and so I went to my car and got change to dry what was in there. I was out in 13 minutes, and as I was leaving the lady next to me was inserting clothes into the dryer. He watched as she did this and kept walking past her. Yet I was not allowed to finish the little stuff I had remaining and was given very rude service. Now I will be going somewhere else and I will be posting this to my pages and all the review I can. This is ridiculous. I understand policy, and I was withing the time frame, but even then you lost several customers because I couldn't finish grabbing a few things out of my car. Thank you now that I have to re wash them and go somewhere else tomorrow.

More Business Info

BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
Hours
Regular Hours
Mon - Sun:
Extra Phones

TollFree: 877-722-2209

Payment method
mastercard, discover, visa
Categories
Drapery & Curtain Cleaners, Coin Operated Washers & Dryers, Dry Cleaners & Laundries, Laundromats, Leather Cleaning
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