Cars and Stereos Inc

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My husband bought me a remote start for my 2008 Chrysler Pacifica for Christmas 2011. I got it installed in Jan. 2012. 2 days later my car wouldn't start. We called them up & they wanted us to tow it to them at our expense. After arguing back & forth they finally towed it at their expense to the shop & ended up putting a brand new one on. Then one year later Jan. 2013 my car wouldn't start again. The thought never crossed my mind that it was the remote start. We called our car dealer & the towed it to their shop. They called me up reporting that the remote start was the problem & that it probably fried my computer system. They needed to take it off. I called the owner, David, at Cars & Stereos to report the issue & he swore up & down that there wasn't an issue with the remote start. Our issue was the 1st ever. (Yea I highly doubt that.) The car dealer mechanics removed the remote start & my car started. I then called David back & he wanted to put a new remote start on my vehicle. I don't thinks so buddy. He told me to call him in a week to let him know if any thing else happened to my car. I called back & he kept avoiding my phone calls. I swear he has caller ID with my number near it to not answer, or have someone else answer for him to take a message. Phone calls were never returned. All I was asking for was at least half the money back for failure of the remote start not once but twice. NOPE he hasn't returned my calls, but yet he doesn't want a bad reputation. Well guess what, now I'm writing this review, & a not so good one! My car both times reeked of cigarette smoke as well when we got it back. Very rude & disrespectful, since we don't smoke!